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Reporting to the VP of Operations, the Branch Manager is responsible for the overall sales and operations for the Branch Office, which provides a multitude of make-ready, add-on, and renovation services for our multi-family clientele. You will be responsible for the successful recruiting and management of branch staff and identification and selection of qualified independent contractor, as well as the overall productivity, quality control, and safety, of your team. The Branch Manager analyzes and enhances the operational procedures and business processes of the team and looks for opportunities to improve performance and maintain a positive branch culture. Working with your Operations Manager, Account Managers and Field Service Managers, this role actively partners with our client’s property managers, maintenance managers, and other staff to ensure attainment of high client satisfaction, high retention, and achievement of Branch revenue and profit goals.
The Tampa, Florida location is a startup location for MultiPro Property Solutions. The Branch Manager will be responsible for the overall startup of this new location, including the recruiting of independent subcontractors, prospecting and securing new startup business, managing the execution of service delivery for newly secured business, and nurturing the new customer relationships.
Our ideal candidate embodies a growth-oriented mindset and possesses a keen business acumen, complemented by a proven track record in effectively growing service revenue in a startup location.
Salary Range: $85,000 - $105,000
Bonus: Target bonus is 17.5% of annual salary (divided and paid out quarterly)
Auto Allowance: You will be eligible to participate in an auto reimbursement program that provides a fixed bi-weekly payment and a monthly variable mileage reimbursement allowance.
Responsibilities:
- Plan, lead, and monitor the overall activities and operations of the branch, including sales, field service, and administrative in accordance with the company’s objectives
- Monitor, manage and ensure the Branch achieves its revenue, gross profit, and EBITDA targets as measured on the profit and loss statement
- Actively deploy the company’s full suite of service offerings to our multi-family consumers to ensure that core service and financial goals are achieved
- Develop forecasts, financial objectives, and business plans, achieving goals and metrics
- Promote and deliver on divisional initiatives, including process and technology transformation and operational excellence goals
- Works with Operations Manager to identify and select qualified independent contractors on an ongoing basis
- Develop and execute strategies to generate revenue growth
- Maintain cooperative working relationships with property managers through frequent communication, site visits and promptly and effectively addressing questions or concerns
- Address customer and branch staff satisfaction issues promptly
- Bring out the best in the Branch’s personnel by providing training, coaching, development, and motivation
- Recognize and reward team members for their contributions
- Identify areas of improvement and implement corrective actions
- Ensure effective onboarding of new branch staff through required on-the-job training
- Assess local market conditions and identify current and prospective sales opportunities
- Share knowledge with other branches and divisional leadership on effective practices, competitive intelligence, business opportunities and needs
- Report safety incidents in a thorough and timely manner
- Attend local/national trade shows to present and market the Division and / or specific locations
- Perform other duties or special projects, as assigned
Qualifications:
- Bachelor’s degree required; Master’s degree preferred
- Minimum of 10 years of proven success in a branch operations management role
- Minimum of 5 to 7 years of experience in the construction, painting, renovation, or restoration services business
- Customer service and people management experience required
- Bilingual (English/Spanish) strongly preferred
- Proposal building and sales experience preferred
- Experience with multi-family properties or managing light construction projects preferred
- Strong skills in financial reporting review and management
- Proficient in conflict management and customer negotiation processes
- Excellent work ethic, integrity, and accountability
- Strong organizational skills, and ability to multi-task
- Ability to make sound business/operations decisions quickly and under pressure
- Proficiency in MS Word, Outlook, Excel & PowerPoint, and ability to adapt to technology platforms
- Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
- Knowledge of personnel policies including hiring, interviewing, and terminating
- Proven success in managing and developing a team through strong leadership and mentorship
- Excellent project management skills – planning, coordination of work, detail orientation, highly organized, and good time-management
- Ability to motivate teams to produce quality materials within tight timeframes
- Able to work with cross-functional teams within the organization
Physical Requirements and Special Conditions of Employment:
- Ability to operate company vehicle in a manner consistent with local and state rules and regulations and company policy
- Ability to lift up to 50 pounds
- Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
- Ability to work outdoors and be exposed to hot and cold temperatures
- Valid driver license and good driving record
- Flexibility to be available during irregular hours depending on business needs
Comprehensive Benefits for Full-Time Associates:
- Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
- Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
- Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!
- Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
- Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.
The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.
The application window is anticipated to close 60 days from the date the job is posted.
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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.
Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
About Valet Living
As the leading amenity-services provider in the multifamily industry, Valet Living offers unique career advantages, like our philosophy of “better tomorrow,” which means we invest in our associates with onboarding and training programs. Like working with the industry’s finest and a people-centric setting defined by recognition, rewards, and career pathing. And our Service Valet role includes the chance to earn, remain active, think, and enjoy me-time. Clearly, the difference is in our details.
About Us
Join a growing industry leader where we care about the details that make a difference in your career: Valet Living. For nearly 30 years, we’ve provided the most-used amenity services in the multifamily industry. We deliver increased asset value, reduced workload for onsite staff and improve the resident experience. With industry-leading tech and 8,000+ trusted associates, Valet Living serves 2 million+ homes nationwide. Valet Living is a portfolio company of the private equity group GI Partners.