Perform and supervise all necessary preventive and repair Service of all areas of the community, including vacant apartment preparation, appliance and HVAC repair and general Service. Supervise and schedule service staff and team members.
1. Supervise preparation of vacant apartments for new occupancy, including:
§ Drywall repair, painting walls, cabinet and woodwork.
§ Plumbing repairs, including replacement of sinks and faucets.
§ Appliance maintenance and repair including air conditioning units.
§ Verify refrigerators and stoves are operational.
§ Electrical repairs, including replacement of wall switches, light fixtures and ceiling fans.
§ Construction repairs, including cabinet repair or replacement.
§ Repair or replace doors and door handles including re-keying.
§ New tile/vinyl installation (if applicable).
§ Complete Move-In Maintenance Report.
2. Monitor and complete work orders on a priority basis, including:
§ Plumbing, electrical, structural and appliance repair.
§ Repair of broken windows, stopped drains or other plumbing repairs.
§ Carpet cleaning.
§ Repair or replacement of garbage disposals, refrigerators, dishwashers, stoves, hot water heaters, washers and dryers.
3. Document work order logs accurately and per Company policies and Procedures and Maintain neat and legible work order records.
4. Follow all EPA Refrigerant Reporting and Log Requirements stated on the EPA On-Site Refrigerant Reporting & Log Requirements and record all use of refrigerants on the EPA Refrigerant Log.
5. Manage and perform preventative Service, including replacement of filters, inspection and replacement of smoke alarms and light fixtures.
6. As appropriate, maintain and/or oversee Service of pool, hot tub, and grounds. Use chemicals in accordance with established safety procedures.
7. Supervise service staff, providing training, motivation, and assistance when necessary.
8. Order, purchase, and maintain inventory of Service materials, supplies and parts. Prepare Service budget with Community Manager.
9. Communicate with residents and co-workers with courtesy and efficiency to ensure resident satisfaction. Report all hazards, accidents or emergency situations immediately to Community Manager.
10. Schedule outside vendors, obtaining competitive quotes for work to be performed and monitor completion of work performed.
11. Provide emergency on-call services on a rotating basis with other service staff.
12. Complete Service reports as required by Property Manager.
1. May be necessary to use personal vehicle to pick up supplies and materials.
2. Clean common areas. Pick up trash as necessary.
3. Other duties as assigned by Community Manager, District Manager or Branch Manager.
1. Minimum of HVAC Certification Level I or Level II required.
2. Must possess the ability to read, comprehend, and follow simple to moderately complicated verbal and/or written instructions to perform tasks assigned and to maintain records. Must possess basic arithmetical calculation skills (addition, Subtraction, multiplication, division, percentages, etc.) This level of proficiency is normally achieved through completion of a high school education or its equivalent.
3. Be able to effectively communicate with residents, staff, and other suppliers or vendors to ensure safe operation of community Service.
4. Work with multiple deadlines, maintaining efficiency and control over projects assigned within time frames allowed and changing priorities.
5. Must possess a solid knowledge of painting, electrical wiring, plumbing, carpentry, appliance Service and repair, hazardous chemical safety, heating, ventilation, air conditioning (HVAC) systems, pool Service, and ability to use power machinery properly and safely. This level of proficiency is generally achieved with approximately two to three years of experience in two or more of the noted areas. May have specialized training and certification in HVAC, plumbing, electrical work, or carpentry.
6. Work requires the ability to maneuver or move upstairs heavy equipment, appliances, supplies and tools which may weigh up to 100 pounds and the ability to inspect and repair roofs or roof-top equipment.
7. Be able to diagnose and repair equipment or appliances, which are not easily seen or reached, i.e., under counters, on ceilings, etc.
8. Must be able to effectively train and guide other service staff through the course of the work day. Be able to fairly evaluate service staff performance, providing constructive advice when needed. Work as a team leader.
9. Effectively assess a situation, which may require assistance or specialized equipment, and respond appropriately in serious or emergency situations.
10. Must have access to reliable transportation. Must have an effective communication system available in order to contact community or staff after hours.